Transportation Supervisor of Light Rail Operations: Phoenix, AZ

ACI is seeking responsible, initiative-taking individuals interested in pursuing a career in the transit industry. We have openings in our Valley Metro streetcar and light rail operations for Transportation Supervisors. Job responsibilities include monitoring passenger train operations from the Operations Control Center and the field.

Valley Metro Rail is a 28.2-mile (38 stations) light rail line serving the cities of Phoenix, Tempe, and Mesa in Arizona. The network, which is part of the Valley Metro public transit system, began operations on December 27, 2008. Since its opening, the system has undergone four expansions, including the recent opening of the Tempe Streetcar, which is 3-mile (14 stops) system.

Hourly Wage Range: $22.00 to $32.26 per Hour, commensurate with relevant experience

Competitive Benefits Include

Paid training; Time and a half on hours over 40 hours per week; Medical and dental benefits; Life and disability insurance; Paid sick and vacation benefit, 401k, and uniforms.

Essential Duties and Responsibilities

  • Supervising safe train operations to ensure on-time reliable passenger rail service on the Phoenix Valley Metro and Tempe Streetcar services.
  • Serving as a liaison between Alternate Concepts Inc. (ACI) Rail Operations and Valley Metro Light Rail to ensure proper information flow about the quality of service and safety of customers.
  • Monitoring light Rail and streetcar movements according to schedule, standard operating procedures (SOPs) and prescribed operating plans to ensure passenger safety and quality service.
  • Ensuring that notifications are made in accordance with Valley Metro and ACI policies.
  • Emphasizing safety and rules compliance are paramount when communicating instructions to operations personnel.
  • Ensuring that all operators and other employees working on the light rail and streetcar right-of-way are advised on any unusual incidents, accidents, personnel, and trespassers.
  • Ability to learn and attain proficiency with the Operations Control Center software systems for train control, train tracking, traction power, and facilities equipment.
  • Effectively communicate with a wide range of personnel involved in day-to-day operations including operators, supervisors, maintenance worker, security personnel as well as First Responders and emergency personnel.
  • Initiating proper service recovery procedures required to minimize any negative impact on customer service.
  • Receiving, responding to, and logging fault conditions, alarms, and alerts, from fare collection, security, escalators, electrical power, and surveillance systems.
  • Accurately completing log entries concerning service. maintenance, or unusual incidents.
  • Ability to learn and comply with the National Incident Management System (NIMS) procedures during emergencies.
  • Ability to remain calm and effectively communicate with personnel in a respectful and professional tone at all times.
  • Maintain records of train movements and exception procedures. Accurately and completely document exception to scheduled train movement. Create, save, and print reports pertaining to the efficiency of systems for operations and maintenance.
  • Work any shifts and/or locations as assigned or directed.
  • Respond to inquiries, whether from a co-worker, customer, agency personnel or contractor, in a timely, professional, and courteous manner.
  • Adhere to the rules, regulations, collective bargaining agreements (if applicable) and polices of ACI including the EEO, Anti-discrimination, Anti-harassment and Anti-retaliation polices.
  • Perform other duties as assigned.


Motivated candidates expressing a willingness to learn and invest in a career in the transit industry will receive strong consideration. To perform these jobs responsibly individuals must have strong communication skills, sound judgement, and an ability to remain calm during stressful circumstances. Experience in transportation and other safety sensitive industries are preferred. The requirements listed below are representative of the specific knowledge, skills, and/or qualifications.

Education and/or Experience

Bachelor’s degree (B.A. or B.S.) from a four-year accredited college or university is preferred. Five (5) years of relevant work experience is strongly preferred. A college degree may be substituted for commensurate years of assessed relevant work experience.

Experience in transport dispatch, emergency dispatch, air traffic control, or the military is favorable and may be substituted for college experience.

Language Skills

Ability to speak, read and write English in a work setting. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to author routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills

Ability to work with mathematical concepts including but not limited to proficiency in adding, subtracting, multiplying, and dividing all units of measure. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to compute ratio, rates, percentages and able to draw and interpret graphs and tabular data sets.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Must successfully complete train operations training program and Train Operator recertification annually. Possession of a valid driver’s license and a valid DOT certification and any other certificates, licenses and registrations as required by law to perform the specified functions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

ACI reserves the right to revise this job description from time to time.


The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

ACI is an Equal Employment Opportunity (EEO) employer. We recruit, hire, train and promote persons in all job classifications and ensure that all other personnel actions are administered without regard to race, color, religion, creed, national origin, ancestry, gender, physical or mental disability, pregnancy, sexual orientation, genetic information, veteran or military status, or any other characteristic protected by law.

ACI is a drug free workplace and follows federal regulations for drug and alcohol education and testing for all employees.

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Alternate Concepts Inc is currently searching for qualified candidates to fill the Rail Transit Facilities Engineering Intern position. All interested parties should submit a cover letter and resume to